It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose (Economy, Ground, 3-Day, Next Day, etc). For more info on our Shipping policy, click here: Shipping Policy (https://sunnyhealthfitness.com/pages/shipping-policy).
We only ship within the US and Canada....and also excluding any PO BOXES (sorry, but we can't ship our items to any PO BOX).
Orders
Your Proof of Purchase is nothing more than just a receipt. This sales transcript must contain an Order#, Item #, Customer Address, Date of Sale and Date of Shipment. Your receipt will be shown in your order confirmation email that was sent to you.
You will be charged at the time of order so that we can start the processing of your order and prepare the items for shipment.
It takes 1-2 business days for us to process your order once you have submitted it. Once its processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in, and what delivery options you chose. For more info on our Shipping policy, click here: Shipping Policy (https://sunnyhealthfitness.com/pages/shipping-policy).
If you have not received an email from us stating that it shipped out, we can still make changes. But once it leaves our facility and is in the hands of the shipping carrier, there is nothing we can do at that point. You'll have to follow the return instructions from our return policy and return the item to make changes.
There are many of reasons this may have happened:
• Sometimes an item has run out of stock at the time you purchased it. Our inventory says we had it, but its not here. • We do not ship to PO BOXES, and our web system will catch it and auto-cancels your order.
Returns
Unfortunately, No we do not. However if your item you just received has issues, arrived damaged or inst working (malfunctioning), of course you won't have to pay to return it. We will provide you with return shipping at no cost to you. But if you would like to return the item that is in 100% working good condition, we will still gladly take the return back. However the return shipping costs/services will not be provided by us. For more info on our return policy, click here: Refund & Return Policy (https://sunnyhealthfitness.com/pages/return-policy).
Contact
The best method of contacting us, is through our online contact us form here: Contact Us Form (https://sunnyhealthfitness.com/pages/contact-us). Sure, you may call us and expect to get things done quicker, but the reality of it is in order to help you we will need certain documents (proof of purchase, photos/videos, serial #s, etc) all in which are asked from you in our online form. Chances are, if you call us (and are unprepared with what we need from you) we will ask you to go online and fill out the online form in its entirety anyways.
Products
If you do encounter an issue, contact us immediately. Don't start disassembling the item and packing things back up in the box just yet. Reach out to us first and see if there's an easier solution. We carry many of replacement parts and knowledgeable staff to help troubleshoot any situation. You can reach out to us through our online contact us form here: Contact Us Form (https://sunnyhealthfitness.com/pages/contact-us).
